FAQ

SCREWKING.PH – Frequently Asked Questions

1. What is Screwking.ph?

Screwking.ph is a Philippine-based e-commerce platform specializing in hardware, fasteners, electrical products, tools, construction materials, industrial equipment, lighting, safety products, and related supplies.

2. Where is Screwking located?

Our main physical store is located at:

Screwking Hardware Corp.
National Highway, Brgy. Parian, Calamba City, Laguna, Philippines.

We also have a branch:

Premier Screwking Bolts & Nuts Corp.
Sala Commercial Center, National Highway, Brgy. Sala, City of Cabuyao, Laguna, Philippines.

3. What products can I buy from Screwking.ph?

We offer a wide range of products, including:

• Fasteners, bolts and nuts
• Electrical products
• Conduits and conduit fittings
• Lighting
• Hand tools
• Power tools
• Welding and cutting equipment
• Industrial equipment
• Construction and building materials
• Safety and PPE
• Lifting equipment
• Material handling equipment
• Storage and shelving
• Automotive products
• Home appliances and home improvement products

Product availability depends on current stock.

4. Do I need an account to place an order?

No. You can purchase from Screwking.ph as a guest.

Simply add your products to the cart, proceed to checkout, and select “Checkout as Guest.” Creating an account is recommended because it allows you to save your information and view your order history.

5. How do I place an order?

1. Search for the product you need.
2. Select the product and quantity.
3. Click Add to Cart.
4. Review your shopping cart.
5. Proceed to Checkout.
6. Enter your billing and shipping information.
7. Select your payment method.
8. Confirm your order.
9. Wait for your order confirmation by email or SMS.

6. Can I order by phone?

Yes. Screwking customer service can assist with orders, particularly when Cash on Delivery (COD) is available.

For assistance, contact Screwking Customer Service through the contact information provided on the website.

7. What payment methods are available?

Available payment methods may include:

• DragonPay
• Visa
• Mastercard
• Other payment channels available during checkout

Payment options may vary depending on the product and order.

8. Can I pay using a credit or debit card?

Yes. Screwking accepts major Visa and Mastercard credit and debit cards supported by the payment system.

9. Can I use someone else's credit card?

Yes, with the cardholder's permission. Additional verification may be required to authenticate the transaction.

10. How will I know if my order is confirmed?

After your order has been successfully processed and verified, Screwking will send an email or SMS confirmation containing information about your order.

11. How long does delivery take?

After successful order verification, estimated delivery is:

• Metro Manila: approximately 1–7 calendar days
• Non-Metro Manila: approximately 5–12 calendar days

Delivery times are estimates and may vary depending on location, courier, product availability, holidays, and other circumstances.

12. Do you deliver anywhere in the Philippines?

Screwking delivers to serviceable areas nationwide, subject to courier and geographical restrictions. Some remote locations may have different delivery arrangements or additional transit time.

13. Which courier does Screwking use?

Screwking works with logistics partners including LBC. The available shipping method depends on the order, destination, product type, and serviceability.

14. Can I track my order?

Yes. You can check your order status through the Order Tracking function on Screwking.ph.

15. Can I change my delivery address after ordering?

Address changes may be possible before the order has been packed or endorsed to the courier.

Once the order has been handed over to the courier, changing the delivery address may no longer be possible. Contact Customer Service as soon as possible if you need to change your address.

16. Can I choose a specific delivery date?

At present, courier delivery cannot generally be scheduled for a specific date or time. Delivery dates are estimates based on the courier's service.

17. Can I pick up my online order at the Screwking store?

The current website shipping information states that store pickup is not currently offered for online orders.

18. Can I have one order delivered to multiple addresses?

Currently, one order cannot be divided among multiple shipping addresses. If you need different delivery addresses, place separate orders.

19. What happens if my item is out of stock?

Although stock information is regularly updated, an item may occasionally become unavailable before the website is updated. If this happens, Screwking will contact you regarding the order and available options.

20. Do Screwking products have warranties?

Warranty coverage depends on the brand and specific product.

The applicable warranty should be checked on the product page or product warranty information.

21. What do I need to claim a warranty?

A valid proof of purchase/receipt is required for warranty claims.

Screwking's warranty information states that no receipt means no warranty.

22. Where can I have my power tool repaired?

Screwking can assist customers in identifying the appropriate authorized service center for the brand purchased.

Warranty terms and service procedures vary by manufacturer.

23. Can I return or request a refund for an item?

Returns, replacements, and refunds are subject to Screwking's applicable Return, Refund, Warranty, and Terms & Conditions policies.

Customers should contact Customer Service and provide the order information and reason for the request.

24. How are refunds processed?

Approved refunds are generally processed through the original payment method. For COD transactions, refunds may be processed through bank transfer or store credit, subject to the applicable requirements.

25. Can I buy wholesale from Screwking?

Yes. Screwking accepts wholesale and dealer inquiries for products such as:

• Power tools
• Bolts & nuts
• Hardware
• Electrical products
• Other selected product categories

Contact the Screwking wholesale/dealer team for pricing and account requirements.

26. How can I apply for a Dealer Account?

You can contact the Screwking dealer/wholesale team through the contact information listed on the Wholesale / Dealership page.

Dealer accounts may provide access to wholesale pricing and business purchasing arrangements, subject to approval and applicable terms.

27. Can businesses purchase from Screwking?

Yes. Screwking serves both individual customers and business customers, including customers looking for hardware, construction materials, electrical supplies, tools, industrial products, and wholesale purchases.

28. Can I request a quotation for bulk orders?

Yes. For large or wholesale quantities, we recommend contacting the Screwking sales/dealer team with:

• Product name
• Brand/model
• Quantity required
• Delivery location
• Company name
• Contact information

The sales team can then evaluate the request and provide applicable pricing.

29. Can I request a product that is not listed on the website?

Yes. If you cannot find a particular product, brand, size, specification, or quantity, contact Screwking Customer Service. We can check product availability and sourcing options.

30. Are the prices on Screwking.ph final?

Prices displayed on the website are subject to change. Taxes, shipping charges, promotions, and other applicable charges may depend on the order. The final amount will be shown during checkout.

31. Why does the price of the same product sometimes change?

Prices may change because of supplier pricing, promotions, inventory, exchange rates, market conditions, or other commercial factors. Screwking reserves the right to change listing prices.

32. How can I contact Screwking?

You can contact Screwking through the Contact Us section of Screwking.ph.

For the physical store, the current website lists:

Tel: +63-49-3043821
Email: screwkingphils@gmail.com

Dealer/wholesale inquiries have separate contact details listed on the wholesale page.

Recommended FAQ Categories for Screwking.ph

For your website, I recommend organizing the FAQ into 8 sections:

SEO FAQ questions I would also add

For Google search visibility, I would add questions such as:

• Where can I buy hardware supplies in the Philippines?
• Where can I buy bolts and nuts in the Philippines?
• Where can I buy power tools online in the Philippines?
• Where can I buy electrical supplies online in the Philippines?
• Where can I buy construction materials online in the Philippines?
• Does Screwking deliver nationwide?
• Does Screwking offer wholesale prices?
• How do I apply for a Screwking dealer account?
• Does Screwking sell genuine branded power tools?
• How do I check my Screwking order status?
• How do I claim a warranty from Screwking?
• Can I order without creating an account?